Topic: SAP CRM Contact Center

Message

SAP CRM Contact Center

With SAP CRM, you can maximize customer loyalty, reduce costs, and boost revenue by transforming your contact center into a strategic delivery channel for marketing, sales, and service efforts across all contact channels. Key SAP CRM features and functions that enable contact center capabilities include:

    * Interaction center
    * Business communications management
    * Marketing
    * Sales
    * Service
    * Real-time offer management

Key Contact Center Benefits of SAP Customer Relationship Management

SAP CRM enables you to:

    * Increase sales and extend market reach by making more relevant offers
    * Drive customer loyalty and demand through targeted, personalized telemarketing campaigns
    * Improve customer service by resolving customer issues during the first call
    * Provide a consistent customer experience across all contact channels
    * Gain insight into, analyze, and act on contact center operations and trends

Author	Message
divyalaks Senior Member Joined: 07Jul2009 Online Status: Offline Posts: 609	Topic: SAP CRM Contact Center Posted: 02Dec2009 at 11:33pm
	SAP CRM Contact Center With SAP CRM, you can maximize customer loyalty, reduce costs, and boost revenue by transforming your contact center into a strategic delivery channel for marketing, sales, and service efforts across all contact channels. Key SAP CRM features and functions that enable contact center capabilities include: * Interaction center * Business communications management * Marketing * Sales * Service * Real-time offer management Key Contact Center Benefits of SAP Customer Relationship Management SAP CRM enables you to: * Increase sales and extend market reach by making more relevant offers * Drive customer loyalty and demand through targeted, personalized telemarketing campaigns * Improve customer service by resolving customer issues during the first call * Provide a consistent customer experience across all contact channels * Gain insight into, analyze, and act on contact center operations and trends
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